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Q: When will you send out the order ?

A: Usually Standard processing time takes 24 hours. We do not process orders on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Q: How do I change address?

A: Any address or order change request will be considered but not be guaranteed. Please note that we can help you modify your order BEFORE shipment.Once your package is shipped, we will not be able to change anything.

Q：Can I cancel the order?

A: You can contact our Customer Service (email :upgradeuhao@gmail.com) for assistance. Please note that we can help you cancel order BEFORE shipment. After shipment, if you want to cancel the order ,you can return it for full refund after you receive the package. For more information on how to return, please click on the return policy.

Q: What should I do if I did not receive a confirmation email?

A: If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder.

Q: How long will the order take to arrive?

A: Generally, it will take 3-5 working days to deliver. We kindly suggest you to check our Shipping Policy, or contact our customer service before purchasing.

Q: Why does it show my package delivered but it hasn't?

A: Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. If you still cannot find your package, please contact our Customer Service.

Q: Where are your items sent from?

A: Products will be sent by our China factory directly.

Q: Do you offer a wholesale discount for bulk order?

A: Yes, we do. Please contact our customer service (email :upgradeuhair@upgradeuhair.com) to enjoy a higher discount.

Q: Can this hair be Iron-flat & Curled & Dyed?

A: Our virgin human hair can be dyed and iron-flat, iron flat, Please don’t exceed 150ºC, or the hair will be destroyed. Also the hair will come back to its natural wavy after you wash it or iron-flat. More questions, pls contact us freely.

Easy Return/Exchanges

30 Days No Reason Return

Return Policy

Items must be in original status,unwashed, uncolored,unironed,uncut. It’s better to have all the original tags attached

All returns/exchanges need to be confirmed by our customer service (email:upgradeuhair@upgradeuhair.com )with item pics

After confirmation, you can start to return or exchange

Please note that refunds for items returned without contacting us cannot be guaranteed.

Returns Fee

Quality Problems-Upgradeu Pay Shipping Fee

Non Quality Prolbmes-Buyer Pay Shipping Fee/ Price Difference

Artificial Reasons-Not Accept Returns

Or You can keep the items, contact our customer service email (upgradeuhair@upgradeuhair.com) we will offer a good solution for you.

US orders, we only accept USPS. Other countries, pls choose postal service

Please do not send your return to the sender's address on your package.You should only send it to the address on the shipping label we provide. 

Please keep your proof of postage or return tracking number when shipping back your returns.

Warehouse worker will check items status after receive your returns.Then refunds will be processed asap upon item status.

More questions about returns? Pls email us: upgradeuhair@gmail.com .